Refund policy

Return & Exchange Policy

At Jaan International Leather, we stand behind the premium craftsmanship of our products. To ensure a fair and secure shopping experience for both local and international clients, our policy is structured as follows:

1. Verification Window
• Domestic Orders (Pakistan): Customers must inspect the product and report any size mismatches or manufacturing defects within 3 days of delivery.
• International Orders (United Kingdom): In compliance with international standards, UK customers have up to 14 days from the date of delivery to initiate a return or exchange request.

2. Eligibility Criteria
• The leather item must be completely unused, unwashed, and in its original condition.
• All original brand tags, labels, and packaging must remain fully intact and attached to the product.
• Custom-made or bespoke sized leather jackets are tailored specifically to your measurements and are not eligible for returns or size exchanges unless a manufacturing error occurred on our part.

3. Shipping & Processing
• Return shipping costs and any applicable import duties/taxes are the sole responsibility of the customer.
• Once our atelier receives and inspects the returned item, your exchange or payment adjustment will be processed within 5-7 business days.

For all return approvals, please contact our global support team directly on WhatsApp at +92 327 8635163.